Privacy & Data Policy

When you interact with our website, we may collect the following types of information:

• Personal Identification: Name, email address, phone number, and billing/shipping address provided when placing an order or creating an account.
• Payment Information: We do not store your card details. Payments are processed securely through our trusted payment gateways (Razorpay, UPI, etc.).
• Order Details: Products purchased, order history, and delivery preferences.
• Device & Usage Data: IP address, browser type, pages visited, and time spent on the site — collected via cookies and analytics tools.
• Communications: Messages sent to us via WhatsApp, email, or the contact form.

We use the information we collect solely to provide you with a better shopping experience. Specifically:

• To process and fulfill your orders, including shipping and delivery.
• To send order confirmations, shipping updates, and invoices via email or WhatsApp.
• To respond to your queries, complaints, or requests for support.
• To improve our website, product listings, and customer service.
• To send occasional promotional offers or new collection announcements — only if you have opted in.
• To comply with legal obligations as required under applicable Indian laws.

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember your preferences, keep items in your cart, and understand how visitors use our site.

• Essential Cookies: Required for the website to function (cart, login sessions).
• Analytics Cookies: Used via Google Analytics to understand site traffic and improve performance. Data is anonymised.
• Marketing Cookies: May be used by Meta (Facebook/Instagram) or Google Ads if you have interacted with our ads.

You can disable cookies in your browser settings at any time. Note that disabling essential cookies may affect your shopping experience.

We share your information only as necessary to deliver our services:

• Logistics Partners: Your name, address, and phone number are shared with our courier/shipping partners to deliver your order.
• Payment Processors: Payment details are handled directly by our payment gateway providers (e.g., Razorpay). We do not receive or store card data.
• IT & Platform Providers: WordPress, WooCommerce, and hosting providers that run our website under confidentiality agreements.
• Legal Compliance: If required by law or a government authority, we may disclose your information as legally obligated.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order-related data is typically retained for up to 5 years for tax and accounting purposes.

If you request deletion of your account or data, we will action this within 30 days, subject to any legal obligations that require us to retain certain records.

As a customer, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data, subject to legal requirements.
• Opt-Out: Unsubscribe from marketing communications at any time using the link in any email we send, or by contacting us directly.
• Portability: Request that we transfer your data in a structured, machine-readable format.

To exercise any of these rights, please email us at contact@uniquevastram.com.

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our servers.

However, no method of data transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Our website may contain links to third-party websites such as Instagram, Facebook, or WhatsApp. These sites have their own privacy policies, which we encourage you to review. We are not responsible for the content or privacy practices of any external sites.

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website following any changes constitutes your acceptance of the revised policy.